Politique d’expédition

Last updated: September 21, 2026

Order processing

Orders are typically processed within 1 business day, Monday through Friday, excluding holidays. Processing may take longer during periods of high order volume, when additional order verification is required, or when an item is temporarily unavailable.

You will receive a shipping confirmation email with tracking information after your order has been handed over to the carrier.

Shipping availability and destinations

Shipping availability is confirmed at checkout. After you enter your shipping address, checkout displays the shipping methods currently available for your destination. If no shipping option is offered, we cannot ship the order to that address.

BALLISTA ships only to countries and regions supported by checkout. Product availability can vary by destination because of local regulations and carrier restrictions.

Availability at checkout does not guarantee that a product may legally be imported, possessed, or used at your destination. Customers are responsible for complying with applicable local laws and import requirements.

Fulfillment locations

Most orders delivered to Canadian addresses are fulfilled from our Canadian warehouse. The Canadian warehouse ships only within Canada.

Orders delivered within the United States and orders to other supported international destinations are generally fulfilled from our U.S. warehouse.

Some products are not stocked in Canada and ship from our U.S. warehouse to Canadian customers. These products are identified on the product page. When an order contains items fulfilled from different warehouses, the items may ship separately and have separate tracking numbers.

Shipping rates and free shipping

Available shipping methods and exact charges are calculated automatically by Shopify and displayed at checkout based on the products in your order, shipping destination, fulfillment location, and carrier service. Checkout is the current source for shipping availability and cost.

Free Economy shipping is available for eligible orders of US$100 or more, or the displayed local-currency equivalent, when the order is fulfilled and shipped domestically within the United States or Canada.

Different rates or free-shipping thresholds may apply to products shipped from the United States to Canada. Oversized products and products with special shipping rates, including BigShot targets, are also excluded from the standard free-shipping offer. The applicable charge and any exclusion are displayed at checkout before payment.

International orders are shipped at the rates displayed at checkout.

Delivery times

Economy shipping has an estimated delivery time of 5–8 business days. Order processing time is separate from this delivery estimate.

Other carrier services display their current calculated transit times at checkout.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, customs processing, holidays, address issues, and other circumstances outside our control can extend delivery times.

Backorders and split shipments

When a product is offered for backorder, this is indicated on the product page and in the cart.

If a backorder item is purchased together with in-stock items, the available items may ship first. The backorder item will ship separately after it becomes available. Separate shipments may have separate tracking numbers.

A back-in-stock subscription or “Notify me” button is for availability notifications only and does not mean that the product can be purchased on backorder.

International taxes, duties, and customs

Products shipped from the United States to Canada may be subject to additional taxes, duties, brokerage fees, or other import charges. The product page identifies products that ship from the United States when this information applies.

Applicable taxes and duties may be added at checkout when collection is available for the destination. Customers are responsible for any import taxes, duties, brokerage fees, or other government charges that are not collected at checkout.

Customs authorities can delay, inspect, restrict, or refuse a shipment. BALLISTA cannot guarantee customs clearance.

Address and order changes

Please verify your shipping address before placing an order. If you need to correct an address, contact us immediately. We cannot guarantee that an address can be changed after processing or shipment has begun.

Items cannot be added to an order after it has been placed. Additional items must be purchased in a separate order.

Tracking and delivery issues

Tracking information is sent automatically to the email address provided with the order.

If your shipment is delayed, damaged, missing, or marked as delivered but cannot be located, contact us at info@ballista.co so we can review the shipment with the carrier.

If a crossbow cannot be delivered and is returned to BALLISTA, we will refund the payment for the returned order after the parcel is received back by BALLISTA. This provision does not guarantee customs clearance and does not replace our Return and Refund Policy for voluntary returns.

Returns and damaged-item claims are governed by our Return and Refund Policy.

Contact us

Email: info@ballista.co
Phone: +1 888-625-0535
Support hours: Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time